Privacy Policy
Last updated: May 24, 2026
1. Introduction
Nantong Linens ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nantonglinens.com or engage with our hotel linen sourcing services.
2. Information We Collect
2.1 Information You Provide
- Contact details (name, email address, phone number, company name)
- RFQ (Request for Quote) submissions including product specifications and quantities
- Messages sent via our contact form, WhatsApp, or email
- Shipping addresses for sample or order delivery
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search engine
- Device information (screen size, operating system)
2.3 Information from Third Parties
We may receive information from analytics providers (Google Analytics), advertising networks, and business partners to improve our services.
3. How We Use Your Information
- Process and respond to your RFQ and sample requests
- Provide sourcing quotes and coordinate with partner factories
- Send order updates, shipping notifications, and QC reports
- Improve our website, products, and services
- Communicate about new products, market insights, or special offers (with your consent)
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share your data with:
- Partner factories — only the information necessary to produce and ship your order (e.g., product specs, shipping address)
- Shipping carriers — to deliver samples and orders
- Service providers — email (Resend), hosting (Vercel), analytics (Google Analytics)
- Legal requirements — if required by law, regulation, or legal process
5. International Data Transfers
Our website is hosted in the United States (Vercel). If you are accessing our site from the European Union, the United Kingdom, or other regions with data protection laws, please note that your information may be transferred to and processed in the United States or China. By using our website, you consent to such transfers. We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, typically:
- RFQ and order data: 3 years after the last transaction
- Website analytics: 26 months (Google Analytics default)
- Marketing communications: until you unsubscribe
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of your personal data
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your personal data
- Restriction — request that we limit processing of your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@nantonglinens.com. We will respond within 30 days.
8. Cookies
Our website uses cookies for:
- Essential cookies — necessary for the website to function
- Analytics cookies — Google Analytics to understand site usage (anonymized)
You can control cookies through your browser settings. Disabling cookies may affect some website features.
9. Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption, secure hosting, and access controls. However, no method of transmission over the Internet is 100% secure.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this privacy policy, please contact us:
- Email: info@nantonglinens.com
- WhatsApp: +86 15151361119
- Address: Dieshiqiao Home Textile Market, Haimen District, Nantong, Jiangsu, China 226100