Terms of Service

1. Agreement to Terms

By accessing and using the website www.nantonglinens.com (the "Site") or engaging the manufacturing and export services of Nantong Linens ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our Site or services.

2. Our Services

Nantong Linens is the export front of a FOB manufacturer alliance of independent hotel linen factories based in Nantong, Jiangsu, China (工贸一体出口厂家联盟). Hotel linens — bed sheets, pillowcases, duvet covers, towels, bathrobes and table linen — are produced by the member factories of the alliance, each of which owns its own plant, holds its own export licence, and is located in or around the Dieshiqiao home textile cluster in Nantong.

Our services include:

• Manufacturing to buyer specifications (thread count, GSM, weave, size, colour)
• OEM and private-label production, including labelling and packaging
• Quality control inspection against one written standard before shipment
• Export coordination and documentation, customs, and freight booking
• Sampling, written specification sheets, and production reporting

Important: the manufacturer and exporter of the products you order is the member factory that produces them, and it owns the plant where they are made. That member is part of the alliance, not an unrelated third-party seller, and we act as your single contractual counterpart responsible for specification, inspection and export coordination. We do not act as an agent, broker or commission intermediary towards the factories.

3. Quotations and Orders

• All quotations provided through our RFQ system are estimates and subject to confirmation based on production capacity, raw material costs, and order specifications.
• A quotation is valid for 15 days from the date of issue unless otherwise stated.
• An order is considered confirmed only after we have received your written approval and the required deposit payment.
• Minimum order quantities (MOQ) vary by product, typically starting from 50 pieces per size/colour.

4. Pricing

• All prices are quoted in USD unless otherwise specified.
• Prices are FOB Shanghai or Ningbo unless otherwise agreed.
• Prices do not include import duties, taxes, or customs fees in the destination country — these are the buyer's responsibility.
• We reserve the right to adjust prices due to significant changes in raw material costs, exchange rates, or production costs.

5. Payment Terms

• Standard terms: 30% deposit by T/T upon order confirmation, 70% balance before shipment.
• L/C at sight: Available for orders above USD 10,000.
• PayPal: Available for sample orders and small trial orders under USD 2,000.
• Payment instructions will be provided upon order confirmation. Please verify payment details directly with us before transferring funds.

6. Production and Delivery

• Standard production lead time is 15–20 business days from order confirmation and deposit receipt.
• Delivery times are estimates and may vary based on our production schedules, raw material availability, and shipping conditions.
• We are not liable for delays caused by force majeure events (natural disasters, pandemics, government actions, port strikes, etc.).
• Shipping methods and carriers will be coordinated with the buyer. Shipping costs are quoted separately.

7. Quality Assurance

• We conduct pre-shipment quality inspections on all orders, including thread count verification, GSM testing, shrinkage rate measurement, and colorfastness testing.
• Inspection reports with photos and/or videos will be provided to the buyer before shipment.
• Third-party inspections by SGS, Intertek, or other agencies can be arranged at the buyer's expense.
• Any quality issues must be reported within 7 days of receiving the goods, with photographic evidence.

8. Returns and Refunds

• Custom-made or custom-labeled products cannot be returned unless they do not match the agreed specifications.
• If products fail to meet the agreed specifications, we will arrange replacement or compensation from the member factory concerned.
• Claims must be filed within 7 days of delivery with supporting evidence (photos, test reports).
• Refund amounts and methods will be determined on a case-by-case basis.

9. Intellectual Property

• All content on this website (text, images, logos, designs) is the property of Nantong Linens or its licensors.
• You may not reproduce, distribute, or create derivative works from our website content without written permission.
• Custom logo embroidery, private labeling, and OEM branding are the responsibility of the buyer to ensure they have proper rights to use.

10. Limitation of Liability

• The products you order are manufactured and exported by the member factory that produces them. While we exercise due diligence in coordinating those members and in holding them to the agreed specification and inspection standard, our liability is limited as set out below.
• Our total liability for any claim arising from an order shall not exceed the invoiced value of the products in that order.
• We are not liable for indirect, incidental, consequential, or punitive damages.

11. Confidentiality

We treat all business information shared by buyers — including pricing, product specifications, and business strategies — as confidential. We will not share buyer information with competing parties or use it for purposes other than fulfilling the buyer's order.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be submitted to the Nantong Arbitration Commission.

13. Changes to These Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Continued use of our Site or services after changes constitutes acceptance of the revised terms.

14. Contact

For questions about these Terms of Service:

• Email: fanjieboy@gmail.com
• WhatsApp: +86 15151361119
• Address: Dieshiqiao Home Textile Market, Haimen District, Nantong, Jiangsu, China 226100